Privacy Policy

1. Introduction

VetPintar ("we", "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when using our services.

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1. Information You Provide

• Account information: name, email, phone number, clinic address
• Clinic information: clinic name, address, practice license number
• Animal patient information: owner name, animal data, medical records
• Transaction information: invoicing data, payments, inventory
• Communications: messages, feedback, and support requests you send

2.2. Automatically Collected Information

• Activity logs: access times, features used, system interactions
• Device information: device type, operating system, browser
• Location data: IP address, time zone
• Cookies and similar tracking technologies

2.3. Information from Third Parties

We may receive information from third-party services you connect to your VetPintar account, such as payment services or API integrations.

3. How We Use Information

We use the collected information to:

3.1. Service Provision

• Create and manage your account
• Provide access to clinic management features
• Process transactions and payments
• Store and manage electronic medical records
• Provide AI Copilot features (on certain plans)

3.2. Communication

• Send important notifications about the service
• Provide customer support
• Send product updates and offers (with your consent)
• Respond to your questions and requests

3.3. Service Improvement

• Analyze usage to improve features
• Conduct research and development
• Train and improve AI models
• Prevent fraud and unauthorized activities
• Ensure system security and integrity

3.4. Legal Compliance

• Comply with legal obligations and regulations
• Respond to legal requests from authorities
• Protect the rights and security of VetPintar and users

4. Information Sharing

We do not sell your personal data. We only share information in the following situations:

4.1. Service Providers

We may share information with third-party vendors who help us operate the service, such as: • Hosting and cloud infrastructure (ISO 27001 certified servers) • Payment gateways for payment processing • Email service providers for communications • Analytics tools to understand usage All service providers are contractually bound to protect your data.

4.2. Legal Compliance

We may disclose information if required by law, court order, or other legal process.

4.3. Your Consent

We may share information with other parties if you provide explicit consent.

4.4. Business Transactions

If VetPintar is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

5. Data Security

We implement technical and organizational security measures to protect your data:

5.1. Encryption

• End-to-end encryption for sensitive data
• TLS/SSL for data transmission
• Database encryption at-rest

5.2. Access Control

• Multi-factor authentication (available)
• Role-based access control
• Audit logs for all data access activities
• Access restricted to authorized personnel only

5.3. Infrastructure

• ISO 27001 certified servers
• Daily automatic backups
• Disaster recovery plan
• Regular security audits and penetration testing

5.4. User Responsibility

You are responsible for maintaining the confidentiality of your password and account credentials. Report any suspicious activity immediately.

6. Data Retention

We retain your data for:

6.1. Active Data

Your data is stored while your account is active and for the period necessary to provide services.

6.2. After Account Deletion

• Data will be deleted within 30 days of deletion request
• Some data may be retained longer for legal compliance
• Backup data may be stored for up to 90 days
• Aggregated and anonymized data may be retained for analysis

7. Your Rights

In accordance with applicable data protection regulations, you have the right to:

7.1. Access and Portability

• Access personal data we store about you
• Receive a copy of your data in a structured format
• Request data be transferred to another service provider

7.2. Correction and Updates

• Correct inaccurate data
• Update outdated information
• Complete incomplete information

7.3. Deletion

• Request deletion of your personal data
• Right to be forgotten
• Some data may need to be retained for legal compliance

7.4. Restriction and Objection

• Restrict processing of your data
• Object to processing for specific purposes
• Opt-out of marketing communications

7.5. Exercising Your Rights

To exercise your rights, contact us at support@vetpintar.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

8.1. Types of Cookies

• Essential cookies: Required for basic service functions
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Understand how you use the service
• Marketing cookies: Provide relevant content (with consent)

8.2. Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

9. International Data Transfer

Your data may be processed on servers located in various countries. We ensure adequate protection through: • Appropriate contractual standards • International security certifications • Lawful data transfer mechanisms

10. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected data from a child without parental consent, contact us immediately.

11. Policy Changes

We may update this Privacy Policy from time to time. Material changes will be notified through: • Email to registered address • In-app notifications • Website announcements Changes take effect 30 days after notification. Continued use of the service after changes indicates your acceptance.

12. Jurisdiction and Applicable Law

This Privacy Policy is governed by the laws of the Republic of Indonesia, including: • Law No. 27 of 2022 on Personal Data Protection • Other applicable related regulations We are committed to complying with all applicable data protection regulations.

13. Data Protection Officer

For questions regarding privacy and data protection, you can contact our Data Protection Officer: Email: dpo@vetpintar.com WhatsApp: +62 811-2701-1630